Evidence-based Operational Training That Meets Public Expectations

Professional De-Escalation

Professional training in modern, evidence-based de-escalation skills for municipalities, teachers, security services, police, and customer service professionals. Our programs address communication, mental health training, decision-making, situational awareness, and stress modulation for improved performance and resiliency. An industry leader in Toronto and the GTA, with a 98.6 percent student satisfaction rating, held since 2016.

Featured Training

We are an internationally recognized professional training network that provides evidence-based, researched programs that address the modern, relevant, and practical needs of professionals looking to update or increase their skill sets. Human-based solutions to conflict management, de-escalation, and incident response. Mental health response training for municipal front-line staff as well as expert training courses for instructors and teachers looking to modernize their approach with reality-based training and content.

Upcoming Training Events: Toronto Engineering Division, County of Wellington Library Staff, CN Tower Security Staff, Credit Valley Conservation, Seneca College, Norfolk Paramedics, Sudbury Children and Social Services, Mississauga Corporate Security and Transit, and TTC

Evidence -Based Training

Using a module-based approach, we customize our content to match your exact training and performance needs. We focus heavily on skill practice, using a variety of modalities, including scenarios, to build confidence and competence. We work with our clients, building long-standing training partnerships built on trust and outstanding service.

Step Training Inc. Delivers Expert Training on the World Stage

Bringing Forward Modern Expert Training From Around The World


The training was a “game-changer” for our district. I attended both days and witnessed the officers with renewed energy and excitement for the future of Reality Based Training.

District Chief

US Federal Probation

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