Professional Training in De-escalation

Professional training in modern de-escalation skills for municipalities, teachers, security services, police, and customer service professionals. Our programs address communication, mental health training, decision-making, situational awareness, and stress modulation for improved performance and resiliency.

Featured Training

We are an internationally recognized professional training network that provides evidence-based, researched programs that address the modern, relevant, and practical needs of professionals looking to update or increase their skill sets. Human-based solutions to conflict management, de-escalation, and incident response. Mental health response training for municipal front-line staff as well as expert training courses for instructors and teachers looking to modernize their approach with reality-based training and content.

Next Upcoming Training Events: Greater Sudbury Baton and Arrest Procedures, Greater Sudbury Transit De-escalation, INDUS De-escalation Training, and the City of Toronto New Corporate Security Training.

Deescalation

How do you provide excellent service, even when the person or situation you are dealing with is emotionally triggered and escalating?

Mental Health Training

This program was developed in partnership with medical and health researchers with the content built to be practical and immediately applicable to front-line staff.

Facilitation & Teaching

Step Training Inc. has created a unique instructor course designed to provide modern, field-tested approaches to student skill retention and decision making.

Evidence -Based Training

Using a module-based approach, we customize our content to match your exact training and performance needs. We focus heavily on skill practice, using a variety of modalities, including scenarios, to build confidence and competence. We work with our clients, building long-standing training partnerships built on trust and outstanding service.