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Step Training Inc. 2025

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Professional De-Escalation Training

Our evidence-based approach to de-escalation is different from other providers, in that we take it from a customer service point of view. How do you provide excellent service, even when the person or situation you are dealing with is emotionally triggered and escalating? Our practical, research-driven process provides direct and specific interventions and techniques that change the negative upward direction to one that is positive and solution-based.

For additional information on our Online Training Courses, please visit;

https://courses.steptraininginc.com/

TESTIMONIALS

“The best training I have had to date. I would like to get more of it. The training and activities were well planned and I really enjoyed the scenarios and instructor feedback”

Training Participant

De-escalation Training 2024

“Hands down the best training course I’ve taken to date. The course material was relevant and challenging enough to keep me alert and attentive. P. (Mississauga, Corporate Security)”