Professional
De-Escalation
Delivering evidence-based operational training that exceeds public expectations.
98.6% Student Satisfaction Rating
The de-escalation industry leader in the GTA
Professional training in modern, evidence-based de-escalation skills for municipalities, teachers, security services, police, social services, and customer service professionals. Our programs address communication, mental health training, decision-making, situational awareness, and stress modulation for improved performance and resiliency.
Your Partner In Professional Training
Experts in the Management of Escalated People
The core programs delivered through Step Training Inc. are integrated and designed to support one another. Each area draws from the others and offers a unique perspective and set of skills in support of professional de-escalation and customer service.
The totality of the training focuses on human needs, mental health, escalated emotions, and safety. Delivered through practical training, these courses are established training pillars to front-line staff.
Municipalities
Our practical programs provide specific tools that assist front-line staff in the execution of their duties, while maintaining professional interactions and positive customer service.
First Responders & Security
Our programs are built around the actual day-to-day challenges faced by front line first responders and provide evidence-based approaches to managing emotions within escalated and intense situations.
Social Services
Our programs provide real skills in navigating human emotions, in order to better achieve a positive outcome.
Transit
With years of experience in this area, we provide real tools and approaches, that move the operator away from unwanted engagement in emotions and allows for the keeping of the transit schedule.
Customer Service
Our programs provide real skills in the way in which staff engage with customers, in order to bring them to a point of acceptance and communication.
“The training was a “game-changer” for our district. I attended both days and witnessed the officers with renewed energy and excitement for the future of Reality Based Training.”
District Chief
US Federal Probation