Experts In Professional De-Escalation Training
Evidence-Based Operational Training That Exceeds Both Industry & Public Expectations
Industry Leader With 99.5% Student Satisfaction Rating & 5 Stars on Google!
“The training experience was truly exceptional. The trainers effectively integrated real-life scenarios and practical strategies, making the session highly engaging and impactful. This was, without a doubt, the most comprehensive and valuable de-escalation training I have participated in throughout my career.”
-City of Pickering
Managing Emotionally Escalated Behaviour
Modern - Relevant - Evidence Based
At Step Training Inc., we specialize in delivering expert, evidence-based de-escalation training tailored to the needs of municipalities and frontline professionals. As an industry leader, we provide practical, real-world training to:
✓ Municipal Employees
✓ Police & Law Enforcement
✓ Fire Services
✓ Security Personnel
✓ Social Services Providers
✓ Customer Service Professionals
Our programs focus on building and maintaining effective communication, being mindful of mental health considerations, and enhancing situational awareness, decision-making, and stress modulation. By improving these skills, we help professionals increase staff safety, enhance performance, and build long-term resiliency in high-pressure situations.
Real-World Training for Real-World Challenges
Our training is rooted in human behavior, mental health awareness, and conflict resolution. We emphasize reality-based scenarios that prepare frontline staff to navigate escalated emotions, ensure safety, and respond effectively in dynamic environments.
Municipal Services
Our practical multi-tiered programs provide concrete tools that assist front-line staff in maintaining professional interactions leading to positive customer service.
Security & First Responders
Our programs are built around the actual day-to-day challenges faced by front line first responders and provide evidence-based approaches to managing emotions within escalated and intense situations.
Social Services
Our evidence based programs provide practical skills in navigating human emotions, and escalated behaviour while maintaining sensitivity towards marginalized populations.
Transit
Building on years of experience, including our work with the TTC, we provide real tools and approaches for operators and transit staff. Our training is based around the real challenges of closed environments, schedules and emotionally based behaviour from riders.
Customer Service
Our programs provide real skills in the way in which staff engage with customers, in order to bring them to a point of acceptance and communication.
Continuing Education
The Professional instructors of Step Training Inc. have been providing education to students at a variety of post secondary institutions working within College & University campuses.
“Well-delivered and impactful training reflecting evidence based practices. Thanks for this training and highly recommended.”
-Seneca Polytechnic
“I Supervise By-law for the Town of Tillsonburg, and I would highly recommend Step Training to other Municipalities and By-law Departments. The course provided common sense ways of de-escalation, improved officer verbal/ nonverbal communication and allowed additional tools to deal with difficult people. I also found the course to be engaging and a good mix between practical and theory.“
-Tillsonburg Bylaw
“The training was a “game-changer” for our district. I attended both days and witnessed the officers with renewed energy and excitement for the future of Reality Based Training.”
District Chief
US Federal Probation