Demonstrated Performance
Integrated Training for Maximum Impact
Step Training Inc. delivers interconnected programs designed to complement one another. Each course draws from a holistic approach, providing a unique perspective and skill set that supports professional de-escalation and customer service.
Modern ~ Relevant ~ Evidence-Based Training
Experts in the Management of Escalated People
At Step Training Inc., we provide professional programs built on applied research and real-world experience. Unlike traditional training providers, we collaborate with experts from diverse disciplines—including academics, medical doctors, researchers, municipal managers, tactical operators, mental health professionals, media specialists, and seasoned educators. Our approach ensures a well-rounded, evidence-based curriculum that goes beyond a singular law enforcement perspective.
Customized Training Tailored to Your Needs
Our programs follow a structured foundation but are customized to fit your organization’s unique requirements. We ensure that training is not just delivered but truly retained, using methods that maximize knowledge retention and practical application.
Commitment to Adult Learning Principles
Step Training Inc. recognizes that how training is delivered is just as important as what is taught. Our programs are designed according to adult learning theory, ensuring that participants encode and retain information effectively. Our courses incorporate Reality-Based Training to reinforce concepts through hands-on application.
Building Strong Partnerships
We believe in developing long-term relationships with our clients. Our holistic approach ensures that training is comprehensive and aligned with your organization’s values and goals. We don’t just provide training—we build collaborative learning platforms with you, ensuring consistency and readiness for immediate needs.
Keeping Content Modern and Relevant
Our dedicated team of researchers and content developers regularly updates training materials to reflect evolving public expectations and the latest advancements in education science. What was effective last year may not be relevant today—we ensure you stay ahead.
Ongoing Support & Content Refreshers
We recognize that long-term retention requires reinforcement. That’s why we provide online content refreshers at the six-month mark, ensuring that your team stays proficient in their skills. Research confirms that annual training cycles are insufficient for retaining new skills, and we directly address this challenge.
Integrated Training for Lasting Impact
“The core programs at Step Training Inc. are designed to complement one another, forming a cohesive training system focused on professional de-escalation and customer service. Our training pillars emphasize human needs, mental health awareness, managing escalated emotions, and safety, delivered through practical, hands-on learning.”