Certified Professional Incident Response Training
Provided by Step Training Inc.
Step Training Inc. delivers a comprehensive, certified program in Incident Response tailored to the unique roles, responsibilities, and legal authorities of Municipal Law Enforcement Officers (MLEOs) and security professionals.
Our training goes beyond technical skills—it builds decision-making confidence and professional presence through scenario based learning.. The curriculum is structured around five essential modules:
Use of Force and Decision making
De-escalation and Communication
Legal Authorities
Handcuffing Techniques
ASP Baton Use
Training Highlights
Purpose-Driven Instruction:
Our courses focus on the “why” behind decisions—equipping officers to assess, communicate, and respond with confidence and professionalism. Every action is framed within a model of service and de-escalation.Skill-Based Learning:
Officers receive hands-on, practical instruction in the safe, effective use of handcuffs and the ASP Baton. We ensure a clear understanding of when, how, and why these tools are used—grounded in legal authority and best practices.
- De-escalation and Human Skills:
Since fewer than one percent of incidents involve violence, our emphasis is on communication, personalization, and validation—skills that reduce conflict and build public trust.
Not a Repackaged Police Course:
This is not a generic law enforcement program adapted from police training. It is purpose-built for MLEOs and security, featuring real-world examples and content directly relevant to municipal roles and public interactions.
Trusted by Municipalities Across Ontario
With over ten years of direct experience working alongside municipalities, and applied research conducted at more than 40 law enforcement agencies, our training reflects a deep understanding of:
Operational realities
Budget considerations
Liability and risk management
The vital relationship between officers and the communities they serve
Our program supports professional, accountable enforcement—giving MLEOs and security the skills, knowledge, and judgment to respond effectively.