Situational Awareness Training

Part of STEP Training Inc.’s Professional De-escalation Series

Overview

STEP Training Inc.’s Situational Awareness course is a core component of our evidence-based Professional De-escalation program. Built on over a decade of frontline application and continual refinement, this training provides learners with the practical skills needed to proactively assess risk, remain alert in dynamic environments, and make informed decisions to promote safety and professionalism.

Training Objectives

Participants in this course will learn to:

  • Understand and define situational awareness in practical terms

  • Identify people and recognize hazards within their environment

  • Navigate the levels of awareness—from autopilot to high alert—with a focus on staying within the optimal range of professional observation

  • Apply core components: Perception, Comprehension, and Projection

  • Ask and apply two key questions in any situation:
    What do I know? What do I not know?

  • Practice focused scanning strategies using the Yellow Car Theory

  • Avoid tunnel vision and maintain full environmental awareness

Key Concepts Covered

  • The relationship between internal/external factors and awareness

  • Decision-making under pressure

  • Observation strategies for identifying dangerous objects and behaviors

  • Balancing relaxed and focused awareness for sustainable attentiveness

  • Predicting potential outcomes using a Past, Present, Future framework

  • Practical exercises to build scanning, retention, and observation skills

Why It Matters

Situational awareness is not only a cornerstone of professional safety, but also a key driver of effective customer service, conflict prevention, and crisis response. This course helps staff respond with clarity, control, and composure—essential traits for anyone working in public-facing or high-risk environments.

Who Should Take This Course?

Ideal for front-line professionals, customer service teams, municipal staff, and anyone operating in environments where safety and de-escalation are priorities.

A Skill-Based, Practical Approach

This is not a theory-only course. Participants actively practice observation skills, engage with real-world examples, and leave with usable tools that immediately enhance professional performance.

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