Skill-Based De-escalation Training

Training that focuses on customer service and managing triggered emotions of the public you serve.

(Level 2- In Person)

Step training Inc. offers a professional de-escalation course developed and designed for your specific municipal needs. It does not matter if you issue building permits, operate a snowplow or act as a security or transit officer, de-escalation

is about managing triggered emotions and working towards specific outcomes. When people are in closed emotional loops, it takes practiced skills and strategies to move them back to a point of communication and resolution. Instead of being drawn into the emotional noise of an escalated person, we teach practical skills in addressing the emotional trigger and support that through an evidence-based process that focuses on personalization, validation, interventions and a service focus.

We specialize in addressing the real needs of municipal enforcement, corporate security services and transit professionals