Transit

Step Training Inc. is. Our programs are provided to major operations, including the Toronto TTC, as mandatory training in managing escalated behaviour within transit services. Major transit services that have engaged us in training includes, the City of Thunder Bay and Greater Sudbury. 

Our programs are practically built and strike a balance between remaining on schedule while still taking appropriate time to address emotional customer behaviour. With years of experience in this area, we provide real tools and approaches, that move the operator away from unwanted engagement in emotions and allows for the keeping of the transit schedule.